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Application Process

The information below is a summary and is intended for general guidance and is not exhaustive. If you have any questions or specific points you would like to clarify, please contact a member of the team. Please click here for a full list of all our fees for tenants


All applicants are required to register with our company prior to viewing any properties. This is to ensure you are aware of the referencing criteria and meet the landlords requirements.

Once you have viewed a property and made a decision that you would like to proceed, you will be asked to complete an application form. These can be downloaded from our site. Any person over the age of 18 years, residing at the property on a permanent basis, will be named on the Tenancy Agreement and will need to complete the application form. In addition, in some instances a Guarantor will be required


All our referencing is conducted through a Specialist Reference Agency. We will require an Employment reference and a Landlord's reference. If you are self employed a reference from your Accountant will be required. To avoid delays it is advisable to contact any referees in advance. There will be an Agency/Referencing Fee payable before referencing is carried out. Please see here for details of our fees

We will also require photographic identification and proof of address for all applicants. This must be a valid EU passport and a utility bill or council tax bill dated within the last three months for your current address. For non EU citizens the passport must include a valid work visa and wage slip.

Please note; The payment of fees and the completion of a Tenancy Application does not guarantee a tenancy. All matters and negotiations remain “Subject to Contract” until the agreement is signed.


Once the referencing process has been completed we will then confirm the commencement date of the tenancy and make arrangements for all prospective tenants to attend our office to sign the Tenancy Agreements. On signing the Agreement you will be required to pay a holding fee.

Unless the parties state otherwise all tenancy agreements will be on an Assured Shorthold basis for an initial fixed term of 6 or 12 months (student tenancies are usually 10 months). At the end of this period the tenancy will become periodic and either party can end the tenancy on giving the correct period of notice. Alternatively, If both parties agree another fixed term contract can be signed.

Please note: All fees, rent and security deposits must be paid in cleared funds in advance. The initial rent and security deposit must show as cleared funds in our client account no later than two working days prior to the start of the tenancy. We cannot accept cash or debit/credit cards. Keys will not be released under any circumstances until all the required monies have cleared in our bank account.

Client Money

All client money is protected by an independent Client Money Protection Scheme whilst in our control.


The process varies depending on how quickly both parties require the tenancy to start. The referencing process normally takes 2 – 5 days but is dependent on many factors including how quickly references are answered and when the property is actually ready for occupation.


Many tenants do not realise when renting a property that their personal contents are not covered by the Landlords insurance. It is important to obtain adequate insurance for your contents.

Rent Payments

All tenants will be required to sign a standing order mandate prior to the start of a tenancy in order to pay rent in advance on a per calendar month basis on the rent due date. Payments should be made three days prior to this date to allow for clearance. If we are not managing the property, rent payments will be paid to the Landlord directly, also by standing order.

Additional Information

It is the tenants responsibility to notify the relevant utility providers (gas, electricity, water and telephone), local council tax department and T.V. licensing. We will not be responsible for connecting utilities.

The first month’s rent is payable before you move into the property. This is usually paid a couple of days before the tenancy starts.

There are no other fees to pay. We do not charge move in/inventory or renewal fees

Please be aware that some properties have restrictions placed on them. Although pets are not accepted in the majority of our properties, some of our Landlords will accept pets. Where this is the case it will be stated in the property particulars.

Guarantor Forms are usually required in the cases of students or where income cannot be verified. If you are unsure which forms you need to complete please contact the office for assistance.

Please note that we will not remove a property from our availability list until we have received your form and payment. The property will then be reserved for you whilst the referencing process is undertaken. Until we receive this fee we reserve the right to continue to advertise the property and conduct viewings.

On occasion we may receive more than one application on a property. Our commitment is that we will only process one application at a time on a property.

Please be aware that these fees are non refundable in the event that you should change your mind or the references prove unsatisfactory. If the property is withdrawn by the Landlord all fees will be refunded to the applicant.

Holding Fee and Deposit

Once Referencing has been completed a holding fee will be required. This is usually one month’s rent plus £100. This secures the property until you move in. Once the Tenancy Agreement has been signed it is then used as the deposit and will be protected in accordance with the terms of the Deposit Protection Service.

The purpose of the deposit is to protect the landlord against loss of rent or damage to the property during the tenancy itself. This will be an amount equal to one month’s rent plus £100. If a pet is permitted under the terms of the tenancy then an additional pet deposit will be taken of £100.

As part of the Housing Act 2004 the Government introduced tenancy deposit protection for all Assured Shorthold Tenancies in England and Wales where a deposit is taken. CB Lettings is a member of the Deposit Protection Scheme (DPS), which is administered by

The Deposit Protection Service,
The Pavilions,
Bridgwater Road,
BS99 6AA.

This is one of the Schemes approved by the Government to hold tenant’s deposits

We are members of